For years, I was a dependable seller on Cardmarket, certainly one of Europe’s most notable platforms for investing cards. I taken care of an excellent name — in excess of 400 constructive testimonials, zero disputes, and reliable, Experienced assistance. But one particular unjustified dispute, managed by Cardmarket staff members customers Silvia Parravano and Christian Tobehn, modified all the things. in this post, I'll share my private experience, explain the structural flaws in Cardmarket's dispute method, and challenge a stark warning to other sellers.

A Clean history created about decades

A verified Seller With a hundred% constructive responses

ahead of the incident, I had been particularly the sort of seller each marketplace values. I shown trading cards precisely, described ailments transparently, and transported instantly. I in no way gained one criticism — only praise.

the significance of have confidence in on Cardmarket

popularity is almost everything for sellers on Cardmarket. a single miscalculation — even one that isn’t your fault — can hurt years of exertions. That’s what would make my Tale so alarming for Other folks working over the platform.

The Dispute That Shattered My Standing

consumer Ordered the incorrect Card, Then Blamed Me

The difficulty started when a buyer requested a card mentioned precisely by identify, established, and problem. Upon getting it, they falsely claimed I had despatched the “Erroneous version” — despite apparent listing evidence demonstrating I hadn’t.

Proof overlooked by aid

I submitted screenshots of your listing, card Variation, and problem to prove my precision. But Cardmarket help, specially Silvia Parravano, ignored the points. rather than reviewing the listing or requesting clarification, she promptly sided with the buyer.

Silvia Parravano’s Mishandling on the Dispute

No truthful Investigation

Silvia’s determination was unilateral. She didn’t admit my proof or request any counterevidence from the client. She just blocked my account. No hearing. No next opinion. No attraction.

No Warning, No interaction

What produced this even worse was the suddenness with the motion. I had been locked outside of my account right away. My appeals — requesting a review or escalation — were achieved with automated responses or silence. Silvia Parravano exercised total authority without accountability.

Christian Tobehn’s function: Reinforcing the Bias?

Reinforcing a similar Pattern

In comply with-ups, my circumstance was also noticed by Christian Tobehn, A further member of Cardmarket's guidance crew. Unfortunately, in lieu of examining the information objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automatic deflections plus a permanent ban.

A Pattern of Seller Disregard

Are straightforward Sellers becoming Silenced?

following this encounter, I started looking into on line discussion boards and Neighborhood threads. I swiftly found I wasn’t alone. Dozens of very long-time sellers described very similar ordeals — quite a few involving Silvia Parravano.

A common theme? purchasers usually get, even if Improper — and sellers are still left voiceless.

How This Hurts your complete Marketplace

though platforms should really defend buyers, ignoring evidence from truthful sellers results in a damaged ecosystem. When rely on is a person-sided, negative actors take advantage, realizing they’ll be shielded by biased assistance agents.

the situation: No Oversight, No enchantment

insufficient Transparency in Cardmarket’s method

by far the most alarming concern would be the absence of an appeals system. as soon as staff like Silvia or Christian make a decision, it’s remaining. There’s no 2nd evaluation, no accountability, and no way to revive usage of your account — no matter how solid your evidence is.

threat of Abuse and Blackmail

In my scenario, I used to be indirectly coerced into refunding a Phony claim — or drop my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer service.

monetary and psychological repercussions

company reduction right away

I invested yrs in building my seller profile. everything effort and hard work was wiped out immediately, in conjunction with possible long run revenue. My vendor dashboard, purchase heritage, and loyal consumer foundation — all long gone.

Emotional Toll over a dependable Seller

This wasn’t just a company strike. it had been demoralizing. being treated like a fraud right after years of integrity was emotionally devastating. I adopted every single rule, and nonetheless received punished.

What Cardmarket have to Do to Regain rely on

System Reforms Are Urgently essential

If Cardmarket would like to keep excellent sellers and prevent potential abuse, it must:

• ✅ Introduce a transparent attractiveness course of action for blocked accounts

• ✅ call for disputes being reviewed by at the least two unbiased guidance brokers

• ✅ teach personnel like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ defend sellers who submit crystal clear, factual proof

• ✅ create accountability metrics for employees choices

without having these modifications, sincere sellers will keep on to become collateral harm in a procedure more info that blindly favors prospective buyers.

ultimate ideas: Be cautious, remain Documented

for anyone who is currently promoting on Cardmarket, don’t presume your best file will protect you. you happen to be always 1 consumer criticism — even a Fake 1 — away from being silenced.

guard by yourself by:

• getting screenshots of each listing

• Archiving communication with prospective buyers

• Backing up your account knowledge on a regular basis

• getting ready for disputes — even if you do nothing at all wrong

summary: 

My encounter with Silvia Parravano and Christian Tobehn need to function a serious warning to anyone employing Cardmarket. I believed within the System. I performed by the rules. And that i nonetheless bought removed without the need of bring about.

If Cardmarket proceeds to ignore vendor legal rights, extra dependable distributors will walk away. And when that transpires, the platform won’t just get rid of sellers — it’ll lose its credibility.

Has anything comparable occurred to you? Share your working experience and assistance increase consciousness. Sellers should have better.